ACCESSIBILITY POLICY

Effective December 29,2023

Statement of Organizational Commitment

 401 Auto RV Canada Inc., together with its affiliates and its subsidiaries (collectively, the “401 Group”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner.

We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.

The 401 Group is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

The 401 Group understands that obligations under the Accessibility for Ontarians with Disabilities Act and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

The 401 Group is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.

Training

 We are committed to training all staff and volunteers in accessible customer service, other Ontario accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities. This material will be included in the upcoming version of our Employee Policy Handbook.

Assistive Devices

 People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.

We ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities.

Communication

 We communicate with people with disabilities in ways that take into account their disability. This may include using handwritten notes or text messages to communicate with people who have a hearing impairment. We will work with the person with disabilities to determine what method of communication works for them.

Service Animals

 We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public and third parties.

When we cannot easily identify that an animal is a service animal, our staff may ask for documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.

If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:

• explain why the animal is excluded; or
• discuss with the customer another way of providing goods, services or

Support Person

 A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, this organization will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The services and facilities include all premises of the 401 Group that are open to the public. The notice will be made via our website at 401Group.ca.

Feedback Process

 The 401 Group welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Please provide feedback by emailing hr@401group.ca or by submitting a response via our website at 401group.ca/contactus. All feedback, including complaints, will be directed, first, to the Human Resources Department for review, and, if escalation is required, then to Executive Management. Customers can expect to hear back within 5 business days.

The 401 Group ensures our feedback process is accessible to people with disabilities by providing or arranging for accessible formats and communication supports, on request.

Notice of Availability of Documents

 The 401 Group notifies the public that documents related to accessible customer service are available upon request by posting a notice on its website at 401group.ca/accessibility. The 401 Group will provide these documents in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Information and Communications

 We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.

We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports:

1. in a timely manner, taking into account the person’s accessibility needs due to disability; and
2. at a cost that is no more than the regular cost charged to other

We will consult with the person making the request in determining the suitability of an accessible format or communication support. If the organization determines that information or communications are unconvertible, the organization shall provide the requestor with:

1. an explanation as to why the information or communications are unconvertible; and
2. a summary of the unconvertible information or

We notify the public about the availability of accessible formats and communication supports by posting them on our website at 401group.ca/accessibility.

We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.

Employment

 We notify employees, job applicants and the public that accommodations can be made during recruitment and hiring. We notify job applicants that accommodations are available upon request. We consult with the applicants and provide or arrange for suitable accommodation.

We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment.

We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment. We provide updated information to employees whenever there is a change to existing

policies on the provision of job accommodation that take into account an employee’s accessibility needs due to a disability.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports specifically for:

1. information that is needed in order to perform the employee’s job; and
2. information that is generally available to employees in the

We will provide the information as soon as practicable after we become aware of the need for accommodation due to the employee’s disability.

Design of Public Spaces

We will meet accessibility laws when building or making major changes to public spaces. Our public spaces include service-related elements like service counters, fixed queueing lines and waiting areas.

Changes to Existing Policies

 Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.